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Your privacy terms at lottry

We set out how lottry handles the data linked to your account, your device, and the pages you open.

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lottry Your privacy terms at lottry
REACH US DIRECT

Ways to reach our privacy team

If you want to see, change, or delete data tied to your account, send the request through the channels below and tell us what record you want checked. We may ask you to confirm the account address, recent activity, or a payment reference so we can protect your records from the wrong person. We aim to reply in the same thread you use, so you can keep the paper trail in one place.

Team online

Support form

Use the form from your account and name the exact data item you want changed, copied, or removed. We use that thread to track the request and reply after the check.

Email

If writing feels easier, send from the address linked to the account. That helps us confirm it is you and pull the right records without delay on file.

Callback request

Ask for a callback when you need help talking through a correction or access request. We will note the time, keep the request in writing, and send the result back through support.

CARE AND CONTROL

How we protect your records

We keep privacy work narrow: only staff who need the records can reach them, and we use access logs to track changes.

Data handling

We collect only the details needed to open, maintain, and verify your account, then limit access to staff who need them. If a third party helps with a task, we ask it to use the data for that task alone.

Cookies

Cookies store session state, device choices, and language preferences so the page remembers your settings between visits. You can clear them in your browser, though that may make sign-in and form fields harder to keep in place.

Account security

We look for unusual log-ins, repeated failed attempts, and changes to contact details. If something looks out of place, we may ask for extra checks before we accept the request, which helps keep your records tied to the right account.

Retention

We keep support threads, transaction traces, and access logs only as long as needed for the reason collected, a dispute, or a legal duty. After that, we remove or mask the record where our retention rules allow it.

Change requests

If you want a copy, correction, or removal of data, tell us exactly what you want changed. We will confirm the account, check what local law allows, and send the result back through the contact route you used.

Contact path

For any privacy matter, reach us through the support form or email linked to your account. Include the date range or reference you want checked so we can find the right file quickly and avoid back-and-forth.

Common questions on your data

The answers below cover the points people ask most often about account data, cookies, retention, and change requests. If your situation needs a closer look, send the exact dates or references through support and we will check the record against the request and local law. If access or a change is allowed, we will use the contact route you chose and keep the reply in writing.

We keep the details you enter, device and session signals, and support records that help us run your account. If you send payment details through UPI, Paytm, PhonePe, or Google Pay, we may keep the reference and status.

Cookies help us remember your session, page settings, and language choice so you do not need to reset them every time. They also help us detect broken flows and unusual access, which protects your account.

Yes. Tell us what record you want to see or change, and send the request through the support route linked to your account. We will confirm your identity and reply with the next step.

We keep it only as long as needed for the reason collected, support history, dispute handling, or legal duty. After that, we delete or mask the record where our retention rules allow it.

Only staff who need the records for support, account security, or a legal duty can reach them. If a vendor helps with a task, it is expected to handle the data only for that task.

Where access or sharing is discussed, local law controls what we can do. If a request is allowed where you are, we will handle it through the contact path and keep the result in writing.

Use the support form or email linked to your account, add the date range or reference if you have one, and we will check the record and reply through the same channel.

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